Terms of service

These terms are a contract between the business that signs up for TurfOps (“you”) and TurfOps (Pty) Ltd, registration number [Registration number to be confirmed], of [Registered address to be confirmed] (“TurfOps”, “we”, “us”).

The person who ticks the box to accept these terms at sign up confirms that they are allowed to bind the business to them. TurfOps is a service for businesses. It is not offered to individuals for personal use.

TurfOps is online software for running golf course and grounds maintenance operations. It covers sites and zones on a map, fleet and equipment, agronomy readings, Act 36 chemical application records, staff and tasks, and field capture through the field app and the Apple Watch app.

We improve the service over time, so features may change. If we plan to remove something that you rely on, we will tell you before it happens.

TurfOps helps you keep records. It does not replace your own legal duties. You remain responsible for your compliance with Act 36 of 1947, health and safety law and any other law that applies to your operation.

The person who signs up becomes the first admin of your organisation. Admins invite other users, give them roles and remove them. Field staff sign in with a six digit PIN and need no email address.

You are responsible for:

• who you give access to, and what role you give them
• keeping passwords and PINs private
• everything done under the accounts in your organisation
• keeping your billing contact details up to date

If you think someone has used an account without permission, tell us straight away at info@turfops.co.za.

Everything you and your staff put into TurfOps belongs to you. We use it only to provide the service to you, to support you, to keep the service secure, and where the law requires us to. We do not sell it and we do not use it for advertising.

You can export your records at any time. When your subscription ends, your account becomes read only and your data stays available to view and export. We delete it when you ask us to, or after the retention period in our privacy policy.

For personal information about your staff, you are the responsible party under the Protection of Personal Information Act 4 of 2013 (POPIA) and we process it as your operator, on your instructions. Our privacy policy explains how.

You agree not to:

• break the law using TurfOps, or store anything in it you have no right to store
• try to reach another organisation's data, or get round the access controls
• probe, scan or load test the service, or try to disrupt it
• copy, resell or rent out the service, or build a competing product from it
• share logins between people, or use automated tools to pull data other than through features we provide
• upload malicious code

If an account breaks these rules, we may suspend it. Where we can, we will warn you first and give you a chance to put it right.

TurfOps is priced per site per month, in South African rand. A site is one property under management, such as a golf course or an estate. Your plan sets how many sites and full seats you have. Field seats are free and unlimited. Current prices are on the pricing page.

Subscriptions are billed monthly in advance through PayFast, our payment provider. You enter your card details on PayFast's secure page and we never see them. The charge repeats each month until you cancel.

If you change your number of sites or your plan, the new monthly amount applies from your next monthly charge.

If we are registered for VAT, prices show whether VAT is included and our VAT number is [VAT number to be confirmed].

Some plans include a free trial. The length of the trial is shown on the pricing page and on the sign up page when you sign up. You are not charged during the trial.

If you give card details at sign up, the first monthly charge is taken when the trial ends, unless you cancel before then. If the trial ends and no payment method is in place, your account becomes read only until you start a paid subscription.

We may change our prices. We will tell your billing contact by email at least 30 days before a new price applies to you, and the Billing page in TurfOps will show the new price and the date it starts. If you do not want to pay the new price, you can cancel before it takes effect.

You can cancel at any time. An admin cancels in Settings, Billing, or you can email us at info@turfops.co.za.

Cancelling takes effect at the end of the period you have already paid for. You keep full access until then and no further payments are taken. If you cancel during a free trial, access continues until the trial ends and nothing is charged.

After that, your account becomes read only. Your data stays available to view and export, and you can start a new subscription at any time.

Because you pay in advance and keep access to the end of the paid month, we do not give refunds for part months or unused time, except where the law requires us to.

Nothing in these terms takes away rights you have under the Consumer Protection Act 68 of 2008 or any other law, where that law applies to you. If you think you were charged in error, email us at info@turfops.co.za and we will look into it. A short summary is on our refunds and cancellation page.

If a monthly payment fails, you keep full access for 7 days so you can update your card or pay. If the payment is still outstanding after 7 days, we suspend your account.

A suspended account is read only: you can still view and export your data, but you cannot add or change records. Full access returns once the outstanding amount is paid.

We give support by email at info@turfops.co.za and answer as soon as we reasonably can.

We use reasonable efforts to keep TurfOps available and working, but we do not promise that it will always be available or free of errors. It may be unavailable during maintenance, or when a provider we rely on, such as our hosting or database provider, has a problem. The field app is built to keep capturing records without signal and to send them when it reconnects.

As far as the law allows:

• TurfOps is provided as it is and as available
• we are not liable for indirect or consequential loss, such as lost profit, lost revenue, lost contracts or business interruption
• our total liability to you for all claims in any 12 month period is limited to the subscription fees you paid us in the 12 months before the event that led to the claim

Nothing in these terms limits liability for fraud, for gross negligence, or for anything else that the law does not allow to be limited.

You can end this contract by cancelling, as set out above. We can end it by giving you at least 30 days' notice by email, or straight away if you seriously or repeatedly break these terms. When the contract ends, the rules in “Your data stays yours” about read only access and export still apply.

These terms are governed by the law of the Republic of South Africa, and the courts of South Africa have jurisdiction over any dispute about them. Before going to court, we both agree to try to settle a dispute by talking to each other in good faith.

We may update these terms. The date at the top of this page shows when they last changed. If a change matters to you, we will email your admins at least 30 days before it takes effect. If you keep using TurfOps after that date, the new terms apply. If you do not agree with them, you can cancel.

• Email: info@turfops.co.za
• Phone: [Phone number to be confirmed]
• Address: TurfOps (Pty) Ltd, [Registered address to be confirmed]
• Registration number: [Registration number to be confirmed]